Refund policy
Effective Date: July 30, 2026
Thank you for shopping with Vandorax LLC. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Window
You may request a return within 30 days of receiving your order. Returns requested after 30 days may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- Unused, undamaged, and in its original condition;
- Returned with original packaging, tags, accessories, and any included materials;
- Accompanied by proof of purchase, order number, or payment confirmation.
Certain items may not be eligible for return unless they arrive defective, damaged, or incorrect, including:
- Used, damaged, or altered items;
- Customized or personalized products;
- Clearance, final sale, or non-returnable items;
- Items that cannot be returned for hygiene or safety reasons.
3. How to Start a Return
To request a return, please contact us first at:
Please include your order number, purchase email or name, reason for return, and photos if the item is damaged, defective, or incorrect.
Returns sent without prior approval may not be accepted.
4. Return Address
Approved returns should be sent to:
Vandorax LLC
30 N Gould St Ste R
Sheridan, WY 8280
United States
Please confirm the ZIP code before publishing, as Sheridan, Wyoming ZIP codes commonly use five digits.
5. Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers are generally responsible for return shipping costs.
If the return is caused by our mistake, we may provide a prepaid return label or reimburse reasonable return shipping costs.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.
Original shipping fees are generally non-refundable unless the return is due to a defective, damaged, or incorrect item.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@vandoraxllc.com and include photos of the issue. We will review the case and offer a replacement, reshipment, or refund where appropriate.
8. Order Cancellations
If your order has not yet shipped, you may contact us to request cancellation. If the order has already shipped, it will need to be handled under this Return and Refund Policy.
9. Contact Us
For questions about returns or refunds, please contact us at:
Vandorax LLC
Email: support@vandoraxllc.com
Address: 30 N Gould St Ste R, Sheridan, WY 8280, United States