Shipping policy
Effective Date: July 30, 2026
Thank you for shopping with Vandorax LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed. Orders are not usually processed or shipped on weekends or public holidays.
During peak seasons, promotions, or high-volume periods, processing times may be longer.
2. Shipping Destinations
We currently ship to the locations available at checkout. If your shipping address is not accepted at checkout, we may not be able to ship to your location.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address information.
3. Shipping Rates
Shipping rates, available shipping methods, and estimated delivery times are shown at checkout before payment is completed.
Shipping fees may vary depending on the destination, product type, order weight, shipping method, and carrier availability.
4. Estimated Delivery Time
Estimated delivery times vary depending on the shipping destination and carrier. Delivery estimates shown at checkout are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
5. Order Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.
Please allow some time for tracking information to update after the carrier receives the package.
6. Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us at:
Please include your order number and any relevant photos or tracking details. We will review the issue and work with the carrier where appropriate.
7. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs processing or import inspections.
8. Failed Delivery or Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the package, we may contact you to arrange reshipment.
Additional shipping fees may apply for reshipment. If you request a refund for a returned package, original shipping fees may be non-refundable.
9. Order Changes
If you need to change your shipping address or order details, please contact us as soon as possible at support@vandoraxllc.com.
We cannot guarantee changes once an order has been processed or shipped.
10. Contact Us
If you have questions about shipping or delivery, please contact us at:
Vandorax LLC
Email: support@vandoraxllc.com
Address: 30 N Gould St Ste R, Sheridan, WY 8280, United States